Frequently
Asked Questions

family home care in home healthcare caregiver providing medical assistance to her patient

Questions About Family Home Care

How long has Family Home Care been in the community?

We’ve been providing reliable, affordable in-home care assistance to local families since 1986.

Is the agency bonded and insured?

Yes, our services are provided by bonded, insured, background checked and credentialed W2 employees.  We cover all applicable payroll taxes, social security, unemployment insurance and workers’ compensation coverage for our team.

How are caregivers screened? What background checks are conducted?

In Arizona: all employees successfully pass our selection process, including:

  • Verification of professional hands-on caregiving experience
  • Verification of professional references
  • Mandatory national, unlimited county background check
  • Enrollment in our drug & alcohol-free workplace program
  • In-person entry level training program
  • TB screening clearance

In California: all employees successfully pass our selection process, including:

  • Verification of professional hands-on caregiving experience
  • Verification of professional references
  • FBI & California Department of Justice fingerprint background check
  • Mandatory, current certification as a Home Care Aide by California Department of Social Services
  • Enrollment in our drug & alcohol-free workplace program
  • In-person entry level training program
  • Mandatory completion of annual training
  • TB screening clearance
Will the agency conduct an assessment to determine required level of care? Is there a charge for this assessment?

Family Home Care offers complimentary assessments to all prospective clients. These appointments are available on any day of the week and affords the opportunity for you to meet our team, interview our staff, and gain answers to all of your in-home care service questions. Feel free to call us today.

Is someone available 24-hours a day to respond to emergencies?

Yes, a local Care Manager is available to current clients around-the-clock, 7 days a week.

What is the procedure for replacing a scheduled caregiver who is unable to work?

Our approach to meeting the needs of our clientele is to build small “care teams” composed of a few selected care providers whose skills and disposition are a match for your needs. Should a member of your care team be unable to work, another member of your care team is scheduled as a fill-in or replacement care provider.

What is the minimum length of service required? What are the hourly costs?

Depending on your location and needs, we may be able to offer as little as 4-consecutive hours of service.  You’re welcome to schedule the number of shifts that’s best for your individual needs.  There are no weekly minimums and you can stop services at any time.  Our hourly rates for services are customized based upon your needs as determined during our complimentary in-person care needs evaluation.  We’re confident that we’re the most competitive, highest value provider in the area.  Here’s a helpful resource for estimating costs of care for your area: https://www.genworth.com/aging-and-you/finances/cost-of-care.html

I need a caregiver, how do I start the process?

We’re here to help. Please contact us and we’d be happy to get the easy process started today.

Home Care Service Provider Questions

Many times the need for a caregiver arises unexpectedly. Whether it be a discharge from the hospital, a sudden illness, or simply the realization that a loved one is in need of assistance to remain safely at home, arranging care can be a big undertaking. Questions like “How can I know that the person coming into my home is trustworthy?” and more understandably come to mind.