Frequently Asked Questions

Questions About Family Home Care

We provide non-medical home care services to help maximize your independence and quality of life at home. This includes assistance with personal care, ambulation, grooming and dressing, meal preparation, medication monitoring, companionship, and much more to help older adults manage their activities of daily living. Our caregivers can also assist those who are recuperating after accident, illness, or hospitalization.

Yes! We can provide care in your home or wherever you currently call home, including in a memory care community, residential care care facility, and independent or assisted living community.

The cost of home care services will depend upon the type of assistance you need and the level of care and variety of services you desire. Depending upon your specific care needs, home care is often the least expensive approach to care when compared to assisted living or nursing home costs.

Medicare and other health care insurances generally do not pay for non-medical home care services. Many Long Term Care Insurance Policies cover a portion of non-medical home care services. Certain US Veterans may also qualify for assistance to pay for non-medical home care services through the VA Aide & Attendance program.

All of our caregivers are registered with the California Department of Social Services as HCAs (Home Care Aide). They undergo an extensive background check that includes FBI & DOJ fingerprint database check in addition to other criminal background and DMV checks. Caregivers receive extensive initial and annual training. Many hold additional credentials such as a CNA (Certified Nurse Assistant) and HHA (Home Health Aide). Caregivers are W-2 employees meaning that you are not responsible for employment payroll tax, insurance, or other employment liabilities.

Our experienced Care Management teams will work together to match an appropriate caregiver based on their skill set, experience, and personality with the needs of the client and the client’s plan of care.

If our caregiver does not arrive when they are scheduled, we ask our clients to immediately call us and let us know. Our operations center is on duty and staffed 24/7, meaning we can send a backup caregiver.

We want you to be happy with your caregiver. We are able to coach our caregivers to correct small issues or replace a caregiver entirely.

For updates or changes to your regular schedule of services during office hours, you can notify your assigned Client Care Manager. After hours, you can call our on-call staff.

We have an innovative family web portal that clients and families can use to keep track of care. On it, you can see the care schedule, which caregivers are assigned to which shifts, and what tasks have been completed during a shift. You can also listen to voicemails from your caregiver(s). If you have questions, we are always available to you.

Yes. We require a 24 hour notification prior to the start of the next shift.

For billing or payment questions, please call us during regular office hours between 8 am – 5 pm Monday through Friday. For any urgent questions or issues, a staff person is always available to respond to your needs after normal working hours and on weekends.

Home Care Services Provider Questions

Many times the need for a caregiver arises unexpectedly. Whether it be a discharge from the hospital, a sudden illness, or simply the realization that a loved one is in need of assistance to remain safely at home, arranging care can be a big undertaking. Questions like “How can I know that the person coming into my home is trustworthy?” and more understandably come to mind.

  • An employer model home care agency. (The best and safest option)
  • A staffing agency/independent contractor model agency
  • A private caregiver

Arizona Requirements

  • No license required
  • Caregivers are usually vetted and employees
  • Agency monitors care and replaces caregivers as needed
  • Agency pays caregiver

California Requirements

  • Required to be vetted and licensed through the State
  • Must meet State requirements for protecting consumers from liabilities
  • Must provide State registered and background checked employee caregivers
  • Agency monitors care and replaces caregivers as needed
  • Agency pays caregiver
 

When hiring a caregiver from either of these options there are no safeguards to protect the consumer. These are unlicensed home care providers and, more often than not, the consumer becomes the employer of these caregivers. It is critical that consumers fully understand the legal and liability costs associated with the consumer becoming an employer. It is not okay to pay caregivers “under the table”– it is against the law! If caught, your problems are significant, including mandatory payment of all unpaid payroll taxes with interest, late fees, and criminal penalties including possible jail time.

Arizona
The best and safest option for a consumer in Arizona needing home care services is to employ an employer model home care agency that maintains its standards and operations on the same level and quality as an agencies required to be licensed.

California
The best and safest option for a consumer in California needing home care services is to employ a State licensed home care agency. They are all employer model agencies. In California, agencies who offer in-home care services are required to be vetted and licensed through the State. These agencies must meet State requirements for protecting the consumer from liabilities. In addition, they must provide State registered and background checked employee caregivers. These agencies must produce their State license number to verify they are in good standing with the State.

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