Who do I speak to for questions?
For billing or payment questions, please call us during regular office hours between 8 am - 5 pm Monday through Friday. For any urgent questions or issues, a staff person [...]
Can I give my caregiver a gift?
Please organize any gift-giving in the form of a letter written to our branch manager, detailing the items you intend to give to your caregiver. Upon management’s approval, we will [...]
What if I want more or less services?
Please request more or less services through our office. Do not make service changes through your caregivers. We ask that you inform us of any service chances in advance so [...]
What if I don’t like my caregiver?
When you are first assigned a caregiver, a staff person accompanies the visit to ensure you are comfortable with the caregiver. We will replace a caregiver if you are uncomfortable [...]
What do I do if my caregiver is late or never arrives?
If your caregiver is late or does not arrive, please call us so we can schedule a caregiver to fill in immediately
Can I have just one caregiver?
We provide 3-4 caregivers to each client to avoid any unhealthy dependency that may form between a caregiver and client. Our caregivers rotate on a regular basis, are familiar with [...]