COVID-19 Response Plan

Remember to wash your hands, avoid close contact,

cover your nose and mouth when around others,

and clean and disinfect.


Care Through These Difficult Times

We thank all our clients for trusting us to provide care for their loved ones during these challenging times. We understand families are making difficult trade-off decisions between the risks of non-family members visiting your home and the benefits of qualified caregivers supporting your loved one’s home care needs. Given this, we want you to have the most up-to-date information regarding our staffing policies so you can make the best decisions for your family.

In these constantly evolving circumstances with COVID-19, our Family Home Care Team are tirelessly working to ensure the continued safe delivery of quality home care services for you and your loved ones.

We have created this page to provide you with important information about the corona virus, our enhanced care protocols and policies, and other useful information.

Common Covid-19 Symptoms and Screening

Covid-19 common symptoms include:

  • Fever
  • Cough
  • Shortness of breath
  • Persistent pain or pressure in the chest
  • Trouble breathing
  • New confusion or in ability to arouse
  • Bluish lips or face

All caregivers are required to complete a comprehensive pre-shift screening process no more than 1 hour prior to shift start through our online caregiver portal. If any responses suggest that the caregiver has symptoms consistent with COVID-19; or may have been exposed to someone with COVD-19; or is not willing to be compliant with our handwashing and PPE policies, they will not be able to start or possibly work their shift until they have spoken directly with one of our Care Managers who will determine how to proceed with the caregiver’s work schedule and appropriate safety precautions.

Read More about CDC Symptoms and Testing

Helpful Information

Our caregiver staff and Care Management Team are periodically tested for COVID, and if symptomatic, and or when there is a known exposure to an individual diagnosed with COVID-19. All employees practice universal precautions for all shifts worked which includes the use of masks and gloves at all times and consistent and frequent proper handwashing. We have gowns, shields and booties available for our caregivers as needed.

Caregivers who report possible infectious symptoms will be removed from work for a minimum of 72 hours while we work with them to assess their health status. Any caregiver we release from their work schedule due to COVID-19 symptoms or exposure will be able to return to work only after they’ve been cleared by a process informed by CDC best practices: they must be either symptom-free for a set period of time or have medical clearance, or both.

COVID-19 CDC FAQ’s