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Questions To Ask Before Hiring a Paid Caregiver

In a July 2012 article, the American Geriatrics Society listed their “Top 10 Questions to Ask Agencies Before Hiring a Paid Caregiver”

We encourage you to click a question below to learn more about FHC’s approach to providing home care:

Before Hiring

What types of screening are performed on caregivers before you hire them?

We perform a pre-employment national “Criminal Background Check” via LiveScan and Intellicorp records for all caregiver candidates.  Additionally, we maintain a DOT approved Drug & Alcohol-Free Workplace Policy which includes pre-employment and random drug testing.

Are they certified in CPR or have any health-related training?

Yes, our employees undergo annual re-certification for CPR and First Aid training.

Are the caregivers insured and bonded through your agency?

Yes they are. Our insurance and bonding policies meet and exceed industry standards.

What competencies are expected of the caregiver you send to the home?(e.g., lifting and transfers, homemaking skills, personal care skills (bathing, dressing, toileting), training in behavioral management, cognitive support?)

All of Family Home Care’s Caregivers have completed our 80+ Hour Foundational Caregiving Training program highlighting:

  • The duties of a Caregiver & Understanding Clients Rights
  • Promoting Client Independence & Human Needs & Development
  • Body Systems, The Aging Process & Common Chronic Diseases
  • Common Communicable Diseases & Handling Difficult Situations & Behaviors
  • Emergency 1st Aid:  Heart Attack and Shock
  • Infection Control & Ethics & Personal Rights
  • Promoting, Maintaining Good Mobility & Elimination & Toileting
  • Providing Personal Care & Instrumental Activities of Daily Living
  • Understanding Elder Abuse & Environmental Hazards & Safety
  • Nutrition & Hydration & Providing Skin Care
  • Measuring Vital Signs & Observation, Reporting & Recording
  • End of Life Care & Avoiding Caregiver Stress
  • Caregiver Conduct, Sexual Harassment & Misconduct
  • Cultural Differences & Memory Loss & Aging
  • Helping Families Cope & Managing Behavior Challenges
  • Special Considerations for Foods & Fluids

How do you assess what the caregiver is capable of doing?

We assess every caregiver with written, verbal, and demonstrated skills assessment tests.  Additionally, we invest in mandatory skills development training sessions once every calendar quarter.

Our ongoing and in person supervisory visits also afford our Care Management Team the opportunity to assess our caregivers on-the-job so their training and skills development sessions are tailored to maximize their benefit.

What is your policy on providing a substitute caregiver in the event a regular caregiver cannot provide the contracted services?

FHC guarantees services and a member of our Care Management Team personally introduces each of our clients to our caregivers.

If there is dissatisfaction with a particular caregiver, can she or he be replaced “without cause?”

Absolutely, our goal is to deliver the highest quality of life, comfort and compassionate care.

Does the agency provide a supervisor to evaluate the quality of home care on a regular basis?

Yes, a member of our Care Management Team will make regular and ongoing on-site and face-to-face contact visits to ensure the well-being and ongoing satisfaction of our clients and our caregivers.

Does supervision occur over the telephone, through progress reports, or in person at the home of the older adult?

Our client contact and supervisory visits are conducted in person and at the convenience of the client.