When FHC accepts to provide care for a client, we promise to have, as much as possible, coverage for the times and the shifts we said we would. We go so far as to have our staff fill in and work cases when our caregivers, or a replacement caregiver, is not available. If our caregiver does not arrive to provide the care when they are scheduled, we ask our clients to immediately call us and let us know. Only then can we put things in motion to get a backup caregiver or staff person on their way to work. We have a staff person available 24 hours a day, seven days a week, to respond to your call.