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FAQ’s

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FAQs Category

Why can’t we have just one caregiver for our loved one?

We wish it could be as simple as that. While we would all like to have just one caregiver for each client, it just does not work. We believe, foremost, that when there are just one or two caregivers working with a client it tends to create a potential for bad relationships. In these instances, the client often forms an unhealthy dependence upon those one or two caregivers. We believe there needs to be at least 3 or 4 caregivers, who are rotated on a regular basis, familiar with the case, who can provide the level of care required.

Our goal is to have consistency of care services. We try our hardest, as part of the consistency of services, to have certain caregivers assigned to certain clients on a rotating basis. With many of our clients, there will probably be a time, or two, that there are many different caregivers providing services.

What happens if my caregiver is late, or does not show up?

When FHC accepts to provide care for a client, we promise to have, as much as possible, coverage for the times and the shifts we said we would. We go so far as to have our staff fill in and work cases when our caregivers, or a replacement caregiver, is not available. If our caregiver does not arrive to provide the care when they are scheduled, we ask our clients to immediately call us and let us know. Only then can we put things in motion to get a backup caregiver or staff person on their way to work. We have a staff person available 24 hours a day, seven days a week, to respond to your call.

What happens if we do not like the caregiver?

One of the reasons FHC has a staff person accompany a caregiver for their personal introduction to the client, is to ensure you are comfortable with the caregiver. The staff person also reviews with the caregiver the duties they will be performing and ensuring the caregiver is comfortable and can perform the level of care required. If you do not like our caregiver, for whatever reason, we will immediately replace that caregiver. However, we ask all our clients to be reasonable and consider why the disapproval of a particular caregiver. We believe these issues can be resolved if the client gives the caregiver a chance. Nonetheless, we will immediately replace a caregiver at the client’s request.

How do I change the care schedule if I want more or less services?

If you would like more or less hours of service all you have to do is call the office and speak to any staff person. Tell them what your scheduling needs are and we will usually be able to accommodate you. Please, we ask that you call us well enough in advance, so we can properly inform our caregivers of any changes in service. In addition, we ask that you do not make any schedule changes through our caregivers. This will save us all potential problems.

Can the caregivers help with writing out my bills or help with my banking?

No, it is strictly against our company’s policy. If our caregivers do, they will be fired from our employment. We cannot emphasize enough that our caregivers provide care services only and are not to be involved in any way, shape, or form with our client’s financial affairs. We feel confident the reasons for these policies are obvious. If you need assistance with bill paying or assistance with other financial matters, do not hesitate to call us and we will give you a list of individuals and companies in your area that will assist you in these matters.

What if I like my caregivers so much that I want to give all, or one, a gift?

Our caregivers cannot accept a gift of any form from our clients, or the client’s friends or relatives, without prior authorization from FHC. If our caregivers do not follow this policy, the caregiver will be terminated immediately from employment with FHC. All our caregivers understand this. If you feel a desire to give a gift, of any form, we ask that you put those desires in a letter to the Branch manager, detailing the items(s) you intend to give your caregiver. Upon management’s approval, we will make the proper arrangements for the caregiver to receive the gift.

What do we do if we have questions about our invoice, or we have other questions?

Feel free to call us anytime if you have questions or issues you want to discuss. Billing or payment questions are best received by us during regular office hours between 8 A.M. and 5 P.M. Monday through Friday. There is always a staff person available to respond to your needs after normal working hours and on weekends.